Operations Manager tại Wafaifo Resort Hoi An

- Perform and monitor day to day operations. - Fully responsible for all aspects of all departments. - Support and work with all Head of Departments in all aspects of running the business. - Ensure each Venue and the Train are set up at all times to the agreed standards. - Conduct regular operations team meeting with all the management team to discuss routine operational matters, sales targets, guest feedback and action taken for service recovery, and any talents’ issues. Minutes of the meeting to be reported to Managing Director. - Ensure operational and safety standards are implemented in all departments and check the same during routine operational checks. - Approve the purchase orders of each department and in conjunction with the Chief Accountant ensure the financial reports are an accurate reflection of the business - Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F&B leadership of each part of the business. - Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter. - Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming and hospitality culture. - Monitor the co-ordination between all departments for smooth and efficient operations. - Assessing and reviewing customer satisfaction and service recovery process. - Providing timely and constructive feedback to all direct reports as and when required either formally or informally. - Conduct weekly / Daily meeting with marketing team - Monitor and maintain operation and overhead cost in order to maintain maximum profitability - Be on available on call 24 hours a day to resolve any urgent problems on emergencies. - To be included in commercial strategies and promote the property within the hotel industry, local community, and trade associations. - To monitor the Guest feedback on Tri