[Urgent] A&E Receptionist/Cashier – Tiếp tân/Thu ngân khoa Cấp cứu tại FV HOSPITAL

* Customer Service - Welcome patients and visitors in a friendly and professional manner. - Answer basic inquiries and refer complex ones to the appropriate department. - Maintain a polite, calm, and helpful attitude at all times. * Telephone Handling - Promptly transfer calls to the correct person or department. - Deliver messages accurately and efficiently. Complaint Handling - Listen actively and assist in resolving minor complaints. - Refer serious concerns to the appropriate manager with accurate reporting. * Cashiering (Main Focus) - Receive and verify cash float at the start of the shift. - Always keep the cash drawer attended or locked when not in use. - Keep cash visible to the patient during the transaction; only store it once the transaction is complete. - Deliver the safety box directly to the chief cashier—no detours. - Ensure high accuracy, honesty, and caution when handling money. - Be familiar with membership benefits and apply discounts properly. - Understand insurance and corporate billing policies. * Kinh nghiệm / Kỹ năng chi tiết: Qualification: - University degree. Experience: - A background in accounting is an advantage. Skills and Knowledge: - Strong knowledge of cash float management and cash control. - Familiarity with credit card settlement procedures. - Ability to detect counterfeit money. - Well-mannered, neat appearance. - Respectful and approachable demeanor. - Team player, dynamic, diligent, and detail-oriented. - Well-organized and committed to customer service and patient-centered care. - Clear communication skills in Vietnamese (both face-to-face and by phone). - Able to resolve problems and handle patient complaints effectively. - Precise, careful, and orderly in work. Foreign Language: - Fluent in English. Other Requirements: - Willingness to work night shifts. (MUST)